Privacy Policy

1. Introduction

LimitlessCore Ltd ("we", "us", or "our") is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with us. We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.

2. Data Controller Information

The data controller responsible for your personal data is:

3. Data We Collect

The data we collect depends on how you interact with our services. We collect personal data through various channels including our website, contact forms, email communications, and service delivery. The types of data collection include:

3.1 Information You Provide Directly

• Contact information (name, email address, phone number, postal address)
• Organisation or institution details
• Professional information relevant to our services
• Communications and correspondence with us
• Feedback, testimonials, and survey responses
• Service requirements and project specifications

3.2 Information Collected Automatically

• Website usage data (pages visited, time spent, navigation patterns)
• Technical information (IP address, browser type, device information)
• Cookies and similar tracking technologies
• Referral sources and marketing campaign data

4. How We Use Your Information

We process your personal data for specific purposes based on legitimate legal grounds. How we use your data includes providing our virtual learning engagement services, responding to enquiries, and improving our offerings. The main purposes for which we use of your data are:

4.1 Service Delivery

• Providing virtual learning engagement strategies and consultancy services
• Managing client relationships and project delivery
• Processing and responding to service enquiries
• Providing customer support and technical assistance

4.2 Communication and Marketing

• Responding to contact form submissions and enquiries
• Sending service-related communications and updates
• Marketing our services (with your consent where required)
• Sharing educational content and industry insights

4.3 Website and Service Improvement

• Analysing website usage to improve user experience
• Conducting research to enhance our service offerings
• Personalising content and recommendations
• Ensuring website security and preventing fraud

5. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Legitimate Interest: For business communications, service improvement, and marketing to existing clients
• Contract Performance: When providing services under a contract with you or your organisation
• Consent: For marketing communications to prospects and cookie usage
• Legal Obligation: For compliance with applicable laws and regulations

6. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our cookie usage, please refer to our Cookie Policy.

7. Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• Service Providers: Trusted partners who assist in delivering our services (e.g., hosting providers, email services)
• Legal Requirements: When required by law, court order, or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Consent: When you have explicitly consented to such sharing

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. Our data retention periods vary depending on the type of information:

• Client Data: Retained for the duration of the business relationship plus 7 years for legal and accounting purposes
• Marketing Data: Retained until you withdraw consent or we determine it's no longer relevant
• Website Data: Analytics data retained for up to 26 months, cookies as specified in our Cookie Policy
• Correspondence: Retained for 3 years from the last contact for customer service purposes

9. Your Rights

Under GDPR and Irish data protection law, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right of Rectification: Request correction of inaccurate or incomplete data
• Right of Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

11. International Data Transfers

As we are based in Ireland (EU), your data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

12. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

13. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this policy.

14. Contact Information

If you have any questions about this privacy policy, wish to exercise your rights, or need to contact us regarding your personal data, please reach out to us:

15. Supervisory Authority

You have the right to lodge a complaint with the Irish Data Protection Commission if you believe we have not handled your personal data in accordance with applicable data protection laws: